Cancellation & Refund Policy

The believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

Cancellations will be considered only if the request is made within 72 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
There is no cancellation of orders placed under the Same Day Delivery category.
No cancellations are entertained for those products that The Happy Elephant marketing team has obtained on special occasions like festivals promotions sales Pongal, Diwali, and Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.
In case of receipt of damaged items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 24 hours of receipt of the products.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
Refund Policy

Once you buy our products, we have a no refund policy. However if you are, not happy with your purchase, due to damage of product during delivery or product received is not as shown on site then you will need to contact our customer service within 24 hours. Only after reviewing all details we will consider to issue a refund. However this refund will be given once purchased item has been picked up with complete packing materials intact. To request for such a refund, simply write to us with your purchase details within 5 days of your purchase. Please include your order number (sent to you via email after ordering) and tell us why you’re requesting a refund. Refunds are processed within a 21 days period.